Privacy Policy

Last updated: 01/11/2025

Introduction

Welcome to Accessible Wet Rooms.
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information you provide when using our website or contacting us.

By using our website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Accessible Wet Rooms
Based in: Burntwood, Staffs
Email: info@accessiblewetrooms.com
Phone: 07927 225964

We design and install accessible bathrooms and wet rooms for domestic customers across Lichfield, Burntwood, Sutton Coldfield and surrounding areas.

Information We Collect

We may collect and process the following information:

Personal information: your name, address, phone number, and email address.
Project information: details you provide about your property and any accessibility needs.
Website usage data: including IP address, browser type, and pages visited (via cookies).

We only collect personal data when you contact us voluntarily through forms, email, or phone.

How We Use Your Information

We use your data to:

Respond to your enquiries and provide quotes or information about our services.
Arrange consultations, surveys, and installations.
Maintain records for accounting and legal purposes.
Improve our website and customer experience.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Sharing Your Information

We may share limited information with:

Trusted suppliers or contractors directly involved in your project.
Accountants or legal advisors for compliance and record-keeping.
Authorities if required by law.

All partners and service providers are required to handle your information securely and in line with data protection laws.

Data Retention

We only keep your information for as long as necessary:

Customer records: typically retained for up to 7 years for tax and legal reasons.
Enquiry details (where no work proceeds): usually deleted within 12 months..

Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of data processing.
Withdraw consent (where applicable).

To exercise your rights, please contact us at: [Insert contact email].

If you have concerns about how your data is handled, you can contact the Information Commissioner’s Office (ICO):
🔗 https://www.ico.org.uk

Cookies

Our website may use cookies to improve functionality and track visitor behaviour. You can control or delete cookies through your browser settings.
By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in law or our business. Updates will be posted on this page with a new “last updated” date.

Contact Us

If you have any questions about this policy or how we use your data, please contact us at:

Email: info@accessiblewetrooms.com

Phone: 07927 225964